Privacy Policy of PawPal & Friends Pte Ltd
Last updated: 31 August 2024

This Privacy Policy outlines how PawPal & Friends Pte Ltd ("PawPal," "we," "us," or "our") collects, uses, and discloses your personal information when you interact with our website, services, or make a purchase from www.pawpal.com.sg (the "Site"). It also applies to any communications with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, visitor to our website, or any other individual whose information we collect in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you consent to the collection, use, and disclosure of your information as described here. If you do not agree with this Privacy Policy, please do not use or access any of our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Revised policies will be posted on the Site, and the "Last updated" date will be updated accordingly. We encourage you to review this Privacy Policy regularly.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from various sources, including:

• Information You Provide Directly: When you interact with our Services, you may provide us with:
• Basic contact details such as your name, address, phone number, and email.
• Order information including billing and shipping addresses, payment details, and order history.
• Account information including your username, password, and security questions.
• Shopping information such as items viewed, added to your cart, or included in your wishlist.
• Customer support details from your communications with us.
• Providing certain information may be necessary to use specific features of our Services.
• Information Collected Through Cookies: We automatically collect usage data through cookies, pixels, and similar technologies ("Cookies"). This may include device and browser information, IP address, and details of your interaction with our Site and Services.
• Information from Third Parties: We may obtain information from third parties such as:
• Service providers like Shopify who support our Site and Services.
• Payment processors who handle transaction details.
• Third parties that collect data through online tracking technologies.
• Information from third parties will be handled according to this Privacy Policy. We are not responsible for the accuracy of third-party information or their policies. For more details, see the "Third Party Websites and Links" section below.

How We Use Your Personal Information

We use your personal information for the following purposes:

• Providing Services: To process payments, fulfill orders, manage accounts, and provide customer support.
• Marketing and Advertising: To send promotional communications, tailor advertisements, and improve the Site.
• Security and Fraud Prevention: To detect and address fraudulent or malicious activity and maintain the security of your account.
• Communication: To respond to inquiries and improve our Services.

Cookies

Our Site uses Cookies to enhance and personalize your experience. For details about the Cookies we use, please visit https://www.shopify.com/legal/cookies. You can adjust your browser settings to manage or block Cookies, though this may affect your user experience and functionality of certain features.

How We Disclose Personal Information

We may disclose your personal information in the following situations:

• To vendors and service providers who assist us in operating our Site and Services.
• To business and marketing partners, including Shopify, for advertising and business purposes.
• With your consent, such as for shipping products or using social media features.
• In connection with business transactions like mergers or to comply with legal obligations.
• For legal reasons, such as responding to subpoenas or enforcing terms of service.

We do not use or disclose sensitive personal information to infer characteristics about you.

User-Generated Content

If you post reviews or other content publicly through our Services, it will be accessible to others. We are not responsible for the privacy or security of such information.

Third Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. We recommend reviewing the privacy policies of any third-party sites you visit.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

Security and Retention of Your Information

While we strive to protect your personal information, no security measure is infallible. We recommend using secure communication methods for sensitive information. We retain personal information as needed to fulfill our obligations, comply with legal requirements, and manage our business.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, such as:

• Access: Request details about the personal information we hold about you.
• Deletion: Request that we delete your personal information.
• Correction: Request correction of inaccurate information.
• Portability: Request a copy of your personal information for transfer to another party.
• Opt-Out: Opt out of the sale or sharing of personal information or targeted advertising.
• Restriction: Request to restrict processing of your personal information.
• Consent Withdrawal: Withdraw consent where applicable.
• Appeal: Appeal our decision if we decline your request.

To exercise these rights or manage communication preferences, please contact us at the details below. We do not discriminate against you for exercising your rights and may need to verify your identity before processing requests.

International Users

Your personal information may be transferred, stored, and processed outside your country, including in the United States. 

Contact

For questions about our privacy practices or this Privacy Policy, or to exercise your rights, please email us at hello@pawpal.com.sg.